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‘Go home and do everything online’: Benefit claimants and online government services

Benefit claimants and online government services

Over the summer, the Digital Equality Group, a policy group co-ordinated by WaveLength, invited benefit claimants and support workers to fill in a questionnaire. This report shows that services are not always straightforward or convenient and those who can’t use digital services continue to be, or are increasingly excluded by the Digital By Default principle. We share these responses in a short paper, which we release today.

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Tablet computers supporting people with early onset dementia

Man using tablet

Through our group application process, we give technology to a range of charities who support people who are lonely for a variety of reasons. Those suffering from early onset dementia are particularly vulnerable, as they begin to lose their memories, as well as their independence. Tablet computers can help support staff to understand their patients and to help them through this worrying, and often isolating experience.

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