Individual Application

**Read our latest update on how we’re processing applications here.**

WaveLength Individual Application Flowchart

Application Form and Guidance Notes

Please read the guidance notes to check you are eligible to apply and can provide all the necessary information for the application.

Either type onto the e-application form and print OR
print out the application form and fill in by hand.
Please note, we do not accept application forms by post.

Type onto the form
Save form
Enclose documents
Email.

Print form
Scan form
Enclose documents
Email.

Who can refer a beneficiary?

To qualify for WaveLength’s help, beneficiaries must be referred to us by a third party, known as a referrer. 

The Crypt Radio

Unfortunately, people who are related to or employed by the individual cannot refer them. However, people who can act as referrers include:
– a friend or neighbour
– a social worker
– a care worker or medical worker
– a housing officer
– a charity worker or volunteer
– a member of a religious or community organisation

If you’re not sure whether you qualify, as a beneficiary or a referrer, call us on 0800 018 2137 or email [email protected].

If you would like to refer somebody to WaveLength, please read the guidance notes and fill in our application form.

WaveLength tablets

Once you’ve filled in the application form (whether typing onto the e-application form or filling in by hand), please email the completed form to us at:

[email protected]

We aim to reply to all applications within ten working days. Please make sure that all necessary supporting documents are included, and that the forms are signed. We do ask that applications include proof of ID, such as a copy of a birth certificate or passport. However, if these documents aren’t available, we recommend contacting the birth certificate replacement service on 0300 123 1837.

A note on TV licenses

It is important to note that we don’t usually pay TV licence fees, so the recipient of a TV will need to purchase their own. They can do this by calling 0300 790 6138, or visiting the TV Licensing website. If a beneficiary can’t afford their own licence, it may be best to request a radio instead. In exceptional cases, however, we may pay for licences for people with very limited incomes and severe inability to leave their homes.