Questionnaire on online government services


Government services have increasingly moved online. Has this created a problem for you or the people you help? If so, we want to hear from you.

Multi-coloured light-up hexagonal tiles.

For example, has it been harder claiming Employment Support Allowance, Universal Credit, Job Seekers Allowance, Personal Independence Payment, Housing Benefit, Council Tax Reduction, or Pension Credit? If so, please fill in our questionnaire. We want to hear from you about your experiences so we can ensure that people still have a choice over how they engage with government services. 

Please click here to fill in the questionnaire online.

Please click here to download a copy of the questionnaire to pass onto someone who is not online.

If you have poor spelling, or English is not your first language, please don’t worry about spelling mistakes and grammar. If you’d prefer to share your responses over the phone, then please call 0800 018 2137 and ask to speak to Cherish Watton.

About the Digital Equality Group

Co-ordinated by WaveLength charity, the Digital Equality Group consists of several organisations including British Wireless for the Blind Fund, Citizens Online, Independent Age, Research Institute for Disabled Consumers, and the Rural Community Council Network. The group is concerned with people who find accessing, acquiring, and utilising digital technology difficult. The group works to ensure that the movement of services online does not marginalise and/or exclude any groups, including those who may not choose, or be able to, participate in a digital future.

You can find out more about what we do by visiting, or calling WaveLength on 0800 018 2137.


One Response to “Questionnaire on online government services”

  1. Anne Darby

    Many Deaf BSL users share the literacy problems of other disabled people eg people with learning difficulties and also other people for whom English is not their first language or preferred language. Many older people have limited understanding and fluency with technology.

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